Shipping:
We offer free shipping to UK addresses for all orders over £30; all orders under £30 shipping is charged at £3.99 for 1st Class Royal Mail. For orders to be sent outside the UK we will inform you of the shipping costs by email when we process your order. You will need to reply to this email and confirm that the shipping cost is acceptable before we will send your goods.
Orders:
Goods are normally dispatched next working day (working days are Monday to Friday excluding bank and public holidays). If we are unable to send out your order for any reason we will contact you by email or telephone as soon as possible.
Delivery:
We use 1st Class Royal Mail, Royal Mail Special Delivery, and Parcel force. Please note : All our services require a signature on receipt. Normally, delivery is 1-3 working days, but may take longer at peak times, as we are totally dependent on the Post Office and couriers. This means that you if you order on Monday you would normally receive it by Wednesday (Friday at the latest). If we are unable to deliver or the delivery will be delayed by us for any reason, we will notify you by e-mail or telephone as soon as possible.
Non Delivery:
Any query regarding non-delivery must be notified to us as soon as possible so that we can make enquiries with our couriers. As a guide if you haven't received your order within 3-4 days then please contact us.
Returns:
If a product was supplied in error, is incomplete or faulty, please contact us via the contact page, email us or call 0208 1442087 or +34 651331008 as soon as possible. If you are not satisfied with any product you have purchased from us, you may return the product to us and obtain a refund of the price of the returned product (excluding the cost of delivery) if you contact us within 7 working days. In this case, products returned must still be new, unused, unmarked and in the original packaging for a refund of the price of the product. Any delivery charges paid by us will be deducted from the refund payment. You should call us for a return number before returning any item to enable us to process your return as quickly as possible. when you do return the product, always include daytime contact details.
Privacy Notice
In short, FlySpain paragliding will not breach the confidence of any customer. We will not disclose your details to any Third Parties. We keep the details you supply to us to enable us to fulfill the tasks you have asked of us which may include sending information periodically. You can find what details we have by logging onto our website through the on-line shop area or simply, by contacting us.
Information Collection and Use
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will share the data we collect with our Merchants solely for the purpose of fulfilling your order. During the registration or ordering process we collect some or all of the following information:
- Your name and address
- Your contact telephone numbers (to enable us to contact you in the event of a query)
- Your e-mail address
- For credit / debit card purchases your card details
We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by contacting us via the contact page, e-mailing us, writing to us or calling 0208 1442087 or +34 651331008. By registering or ordering through our website you consent to the collection and processing of your personal details by us.
Registration and Newsletter
Registration is not required to use our website. To speed up future purchases and avoid retyping your details you may register with us and we will store your personal details securely with access protected by a user name and password. We send all new members a welcoming e-mail to verify Username and password. When registering you may opt to receive regular newsletters, marketing information, special offers and website updates from us. If you wish to receive these without ordering please register anyway. If you no longer wish to receive our newsletter or promotional materials you may opt-out of receiving these communications by contacting us via the contact page, e-mailing us, writing to us or calling 0208 1442087 or +34 651331008
Cookies
A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We do not use persistent Cookies which are stored on your computer, but we do use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.
Log Files
We use IP addresses to analyse trends, administer the website, track user's
movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
Sales tax
Value Added Tax (VAT) is calculated on shipping destination. It is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
Payment methods
All orders must be paid for by credit card, UK debit card, paypal or bank transfer. We accept Visa, Mastercard, Delta, Switch and Maestro. All prices are in UK pounds sterling (£) and credit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.
Complaints
Should you have a complaint with the service or product we provide please contact us via the contact page or by e-mailing us, writing to us or calling 0208 1442087 or +34 651331008, our lines are open from 09-30 to 17-00 Mondays to Fridays Trademarks and copyright All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of FlySpain. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
Law
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.FlySpain is a registered company in Spain. Our address for all purposes is: FlySpain Paragliding Centre, Calle Sierra 41B , Algodonales, Cadiz, 11680
